1. Refund Policy
We strive to ensure complete customer satisfaction and, therefore, provide a guaranteed return period of [number of days] from the date of receiving the order. The return of a product is possible if the following conditions are met:The item must be in a new and unused condition.
- All tags, labels, and packaging must be preserved in their original form.
- Necklaces, bracelets, and other items with custom sizes may be eligible for return only in case of a defect or non-compliance with the order.
2. Return Procedure
To initiate the return process, please follow these steps:
- Contact our customer service department at eleonora17042008@gmail.com, providing information about the order and the reason for the return.
- Receive confirmation from our representative about initiating the return process.
- Pack the item according to our recommendations and send it to the specified address.
3. Refund Process
The refund will be processed after receiving and verifying the returned item. Funds will be refunded to the same payment method used for the purchase.
4. Exceptions to the Return Policy
The following categories of items are not eligible for return:
- Items with custom engraving.
- Products that have been used or damaged due to customer negligence.
5. Shipping Fee Refund Policy
In case the return is due to a defect or an error on our part, we will reimburse the shipping costs.
6. Contact Information
If you have any questions or comments regarding our return policy, please contact us